1. Who we are, what we do and how to contact us.
These online services are provided by Rank Digital Gaming (Alderney) Limited, a company registered in Alderney under company number 1480 ("Rank", "we", "us" or "our" in this policy).
We are part of The Rank Group Plc group of companies ('Rank Group') which operates gaming venues in Europe and digital gaming sites, including the Bella Casino, Enracha, Grosvenor Casino, Luda Bingo and Mecca Bingo brands.
If you have any questions about this policy or your rights please contact us at:
Bella Casino - 0330 102 8582
Grosvenor Casino - 0800 083 1990
Luda - 0800 107 9435
Mecca Bingo - 0800 083 198
Data Protection Officer, Rank Digital Gaming (Alderney) Limited, c/o TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN
We are committed to protecting and respecting your privacy. This policy explains the basis on which personal information we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the 'data controller'. We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.
This policy explains the following:
• What personal information we collect;
• How we use that information;
• Who we may disclose that information to; and
Our services contain hyperlinks to websites operated by third parties. These third-party websites will have their own privacy policies and we recommend you review them. They will govern the use of personal information you submit or which are collected by cookies whilst visiting those websites. We do not accept any responsibility or liability for them and your use of them is at your own risk.
2. What information do we collect?
We collect and process the following information which may include your personal data. Click on a heading to find out more.
Information provided by you when using our services.
Your Browsing Activities.Your Location Data.
How you use our Services (Analytics).
Information collected from Third Parties.
3. Information Sharing
In addition to the third parties listed in this policy, examples of the types of third parties we work with are:• IT companies who support our IT systems;• Direct Marketing companies that help us deliver our service to you;• Data insight companies to help us ensure your details are correct and up to date; and• Third party sites such as Google and Facebook which might advertise our services.In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.4. How we use your information and who we share it with
To Provide the Services to You
To Prevent Fraud and Illegal Activity
To personalise our ServicesMarketing
To Understand how our Services are used
5. Your Consent Preferences
You may from time to time be asked to give your consent to your information being used for specific purposes, including marketing. If you wish to alter your consent preferences at any time you can do so in the My Account section of this site. It may take us a short time to action these preferences.
6. Your Rights
You have the following rights over the way we process personal data relating to you. We aim to respond without undue delay, and within one month at the latest. To make a request, please see our contact details at section 1.
Ask for a copy of your data and have it deleted or inaccuracies corrected
Object to us processing your data
Obtain a machine-readable copy of your data, which you can use with another service provider
Make a complaint to a Supervisory Authority
7. information Retention
We will cease use of your data for marketing purposes no more than two years after your last transaction with us. We typically retain your data for seven years from when our relationship ends to satisfy our regulatory obligations, including anti-money laundering regulations. If we hold any information relating to problem gambling matters or any suspension or termination of your account, we may hold this for a longer period, as we reasonably deem necessary.
We do not use the Application to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at Information.Centre@rank.com. We will delete such information from our files within a reasonable time.
We will take all reasonable technical and organisational precautions to prevent the loss or misuse of your personal information.Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
We will notify you of any significant changes to this policy by email, notice on the site or by account message.
11. International Transfer
Where we transfer your data outside of the EEA, we have agreements in place with those parties which include standard data protection clauses to ensure that appropriate safeguards are in place to protect your personal data.