Terms & Conditions

1. Definitions and interpretation
"Event" means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue in respect of which We have the right to sell You Tickets.
"Tickets" means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the Venue responsible for the Event for the right to occupy space at or to attend an Event.
"Venue" means any facilities or locations of any nature where the Event is being held.
"We" means Rank Leisure Holdings limited and any of its direct or indirect subsidiaries including but not limited to Mecca Bingo Limited (with company number 01854120). "Us" and "Our" shall be read accordingly.
"You" means you or anybody who in Our reasonable opinion is acting with your authority or permission. "Your" shall be read accordingly.

2. Incorporation
These Terms and Conditions incorporate and should be read in accordance with the Venue, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue requirements, those of the Venue shall prevail.

3. Tickets
All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket. It is Your responsibility to check Your Tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake.

We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example, for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied. We reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.

Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

4. Price and payment
The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee (where applicable). No order will be accepted until We have received full payment.

5. Delivery
Where electronic tickets are issued, they will be delivered electronically to the cardholder (e.g. to the address supplied to the cardholder or available to download as applicable). Tickets will only be delivered to the email address of the debit/credit card holder unless We specifically offer You the facility for Tickets to be sent to an alternative email address. We reserve the right to make Tickets available for collection at the Venue.

You will be notified of the arrangements for collection (using the details provided at the time of ordering). When collecting Your Tickets from the Venue, You must have Your acknowledgement of order and the credit/debit card used to make the order with You.If Your Tickets are not being held at the Venue (e.g. at the Venue reception desk) and You have not received Your Tickets from Us 72 hours prior to the Event, please contact Us.

6. Changes to Event
The organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.

1. Refunds/exchanges
Except where We offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Venue, due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.

A 'material' change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a performance shall not be a material change. Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event.The refund for Tickets equals at least the face value price paid or, if the face value has been reduced by the organiser, the discounted face value price paid.

To claim Your refund, please apply in writing to Your point of purchase, enclosing ur complete unused Tickets, if received, promptly (e.g. within 3 months from the date of the Event). Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash. These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

2. Liability
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 7. Neither We nor the Venue will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty.

3. Cancelled/re scheduled Events
It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.

1. Use of details and Data Protection
Any personal information collected through Events shall be governed by Our privacy policies.The applicable online versions can be found here: https://www.meccabingo.com/content/privacy-policy and the Venue privacy policies can be provided (on request) and/or found at the Venue.

2. Resale/use of Tickets and property
You may not re-sell or transfer a Ticket. In addition, re-sales or transfers of Tickets may be prohibited for certain events subject to the specific terms and conditions of those events (for example where age restrictions may apply because of licensing requirements).

3. Void Tickets
Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.

4. Restrictions on the purchase of tickets
Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number without prior notice unless the purchase of an excess was due to Our error.

5. Conditions of Admission
The management of the Venue reserves the right to refuse Ticket holders admission (or any ongoing entry) to the Venue in accordance with their 'House Terms' (as applicable depending on Venue) and their decision shall be final. The 'House Terms can be found here: https://www.meccabingo.com/content/club-terms-and-conditions. You must comply with instructions and directions given by Venue staff and stewards. No refunds will be given to Ticket holders who are refused entry or ejected in line with the House Terms.Entry to any Venue is restricted to persons of at least 18 years of age and Ticket holders may be asked to register their personal details and provide valid photo ID. If you are unable to verify your age you may be refused entry and your ticket will be considered Void and non-refundable. Other than guide dogs (or assistance dogs) no animals shall be permitted.

Restrictions
The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to the Venue. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience.

The Venue may use such films and recordings (including any copies) without payment.Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing material's. Mobile telephones and messaging equipment must be switched off during the Event.Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed. Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.

Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

Dispute Resolution
If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties. Although this does not restrict your rights to pursue court proceedings. In the first instance please contact the Venue in relation to any dispute.

Force Majeure
For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Our control. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. This Clause does not affect the terms of Clause 7.

General
If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.Any person, other than the Venue not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We and the Venue and You (or your assignees permitted hereby) have rights and obligations under this contract.We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue. You should read the terms and conditions (and any policies referred to in the terms and conditions) carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to any member of staff.

After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and it is preferable that this is in writing. Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.

These Terms and Conditions, and the terms and conditions of the Venue and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.

These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.